Refund Policy – CLICKRAFT Digital Marketing & Media Solutions

At CLICKRAFT Digital Marketing & Media Solutions, we are committed to delivering high-quality digital marketing, branding, lead generation, and business growth solutions with complete transparency and professionalism. Every project undertaken by our team involves dedicated strategic planning, creative execution, technical expertise, and the allocation of significant time and resources. Therefore, we maintain a clear and fair refund policy to protect the interests of both our clients and our organization.

1. Nature of Our Services

Our services include, but are not limited to:

• Personal Branding

• Social Media Management

• Meta Advertising

• Lead Generation

• Website Design & Development

• Funnel & Landing Page Creation

• Content Strategy

• Video Editing & Creative Design

• Digital Product Development

• YouTube & Facebook Growth

• Search Engine Optimization (SEO)

• Business Consulting & Marketing Strategy

As these services involve customized planning and execution specifically tailored to each client's business, they are non-returnable and non-refundable.

2. No Refund Policy

Once a project has been confirmed and the initial payment has been received, CLICKRAFT immediately begins allocating resources, creating strategies, scheduling deliverables, and assigning dedicated team members to the project.

For this reason:

• All payments made to CLICKRAFT are final and non-refundable.

• Refund requests will not be accepted once work has commenced.

• Refunds will not be provided due to a change of mind, change in business priorities, lack of engagement from the client, or dissatisfaction arising from expectations beyond the agreed scope of work.

3. Cancellation Window

Clients may request cancellation of the agreement within fifteen (15) calendar days from the date of signing the service agreement, provided that no substantial work has been initiated.

If project execution has already commenced during this period, CLICKRAFT reserves the right to deduct charges for work completed, resources allocated, consultations conducted, and any third-party expenses incurred.

After the initial 15-day period, cancellation requests will not be considered, and the Client shall remain liable for the full payment as outlined in the signed agreement.

4. Results Disclaimer

Digital marketing outcomes depend upon numerous external factors including:

• Market competition

• Industry trends

• Advertising budgets

• Platform algorithms

• Audience behaviour

• Client responsiveness

• Product-market fit

• Sales process

• External economic conditions

Accordingly, CLICKRAFT does not guarantee specific outcomes such as:

• Revenue

• Number of leads

• Sales

• Followers

• Website traffic

• Return on Ad Spend (ROAS)

• Business growth

However, CLICKRAFT guarantees professional execution, strategic planning, consistent implementation, industry best practices, and dedicated support throughout the engagement.

5. Client Responsibilities

To ensure successful execution of services, clients are expected to:

• Provide timely approvals.

• Share required information and assets.

• Respond to communication promptly.

• Make payments according to the agreed schedule.

• Cooperate throughout the project lifecycle.

Delays caused by the client shall not constitute grounds for a refund.

6. Payment Obligations

Failure to utilise the agreed services, postponement of campaigns, temporary inactivity, or discontinuation of business operations does not relieve the client of their payment obligations.

The client remains responsible for completing all payments according to the executed agreement.

7. Service Termination

Either party may terminate the engagement by providing written notice in accordance with the terms of the signed agreement.

Where termination occurs due to a material breach by the client, including but not limited to non-payment, abusive conduct, or repeated failure to cooperate, CLICKRAFT reserves the right to suspend or terminate services immediately without any refund.

No refunds shall be issued for any unused portion of the service period following termination.

8. Third-Party Costs

Payments made towards third-party services, including but not limited to:

• Meta Ads Spend

• Google Ads Spend

• Domain Registration

• Hosting

• Software Licences

• Premium Tools

• Plugins

• API Services

• Email Marketing Platforms

are governed by the respective third-party provider's policies and are strictly non-refundable through CLICKRAFT.

9. Exceptional Circumstances

Refunds, if considered under exceptional circumstances, shall be solely at the discretion of CLICKRAFT management and only where expressly approved in writing. Such approvals shall not constitute a waiver of this Refund Policy for future engagements.

10. Acceptance of Policy

By engaging CLICKRAFT Digital Marketing & Media Solutions and making payment for any service, the Client acknowledges that they have read, understood, and agreed to this Refund Policy in its entirety.

The Client further accepts that all services provided are professional, customised, and resource-intensive in nature, and therefore are subject to the terms and conditions outlined above.

Last Updated: July 2026

CLICKRAFT Digital Marketing & Media Solutions
Build Your Brand • Generate Leads • Scale Your Business